• Offer support to the firm’s employees, addressing their needs promptly and efficiently.
• Execute basic administrative duties, such as creating and managing accounts within a Microsoft Active Directory environment.
• Aid investment team members with trading applications, ensuring they have the necessary tools for success.
• Efficiently manage Help Desk tickets, prioritizing issues and ensuring timely resolution.
• Respond to employee inquiries via various channels, including email, Teams, in-person interactions, or direct calls, showcasing exemplary customer service skills.
• Accurately document all issues in our ServiceNow ticketing system for seamless tracking and resolution.
• 1-5 Years of experience working in a corporate or financial services company.
• Proven track record of supporting users across different geographical locations, exhibiting cultural sensitivity and effective communication skills.
• Comprehensive knowledge of the Microsoft 365 platform, encompassing proficiency in Teams and SharePoint.
• Ability to assist users with remote access setup and troubleshooting using Citrix and Remote Desktop/VPN technology.
To apply for this position submit your full documents all combined in one PDF file.
Please refer to the FAQ page sections which specifies the list documents required.
